Quality Management
Quality management is the act of overseeing different activities and tasks within an organization to ensure that products and services offered, as well as the means used to provide them, are consistent. It helps to achieve and maintain a desired level of quality within the organization.
Introduction
1
What Is Quality Management?
2
Quality Improvement Methods
3
Quality Management – Example
4
Benefits of Quality Management
Key Components
1
Quality Planning
2
Quality Improvement
3
Quality Control
4
Quality Assurance
Principles of Quality management
1
Customer Focus
2
Leadership
3
Engagement of People
4
Process Approach
5
Continuous Improvement
6
Evidence-based Decision Making
7
Relationship Management
Core Elements of a Quality Management System
1
Quality Objectives
2
Quality Manual
3
Organizational Structure and Responsibilities
4
Data Management
5
Processes
6
Customer Satisfaction with Product Quality
7
Continuous Improvement
8
Quality Instruments
9
Document Control
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